Proxy Purchase Refund Policy
All IPKite refunds are credited to account balance for immediate reuse on other proxy products. Effective: 2026-10-23
Refund Policy
The amount you top up becomes your IPKite account balance for purchasing proxies. Balances cannot be withdrawn to wallets. If a refund is needed, the amount will be credited back to your balance, so you can use it immediately for your next purchase without waiting.
Refunds process instantly without blockchain fees or confirmation delays. Returned balance works equally for residential, ISP, datacenter, and mobile proxies.
When We Refund to Balance
If a purchase fails, the amount won't be deducted from your balance or will be refunded, and the status will be shown in your purchase history. For purchases requiring further verification, please contact our support team with your order number, and we'll process the refund after confirmation.
| Situation | Processing |
|---|---|
| Undelivered purchase | Full Refund of Purchase Amount to Balance |
| Unprocessed purchases | Full Refund of Purchase Amount to Balance |
| Duplicate processing of identical purchase | Refund Duplicate Amounts to Balance |
| Some Fixed IP products are unavailable | Refund unused IP allocation to balance |
Service usage calculation
Residential proxies charge only for consumed traffic, with remaining balance staying available indefinitely. Already used traffic and activated period-based products count as consumed services. Test with small packages before larger purchases.
If you couldn’t use your traffic due to connection issues, please contact customer support. We’ll review your connection settings together and help you adjust them so you can continue using your remaining traffic.
Balance received from top-up bonuses is treated the same as regular balance for purchases and refunds.
You can check the remaining traffic of your residential proxy anytime on the member dashboard or via the developer API, allowing you to purchase additional traffic as needed.
Products sold by duration, like ISP, datacenter, and mobile proxies, are available for immediate use upon purchase. For new regions, we recommend starting with a short duration or small quantity to test quality before scaling up.
Top-up related checks
- Precise amount: Sending the exact 6-decimal figure shown ensures correct top-up processing.
- Deposit within 60 minutes: If you send the payment within 60 minutes while the top-up screen is open, it will be automatically reflected.
- Network: Transfers sent to the network displayed on the top-up page are reflected the fastest.
- Bonus: Top-up bonuses are added based on the recharge amount range.
- Top-up records: Completed top-ups are displayed in your account's top-up history with the date, amount, and payment method.
How to request a refund
Customer Support opens after the first top-up is processed, and inquiries with purchase codes are handled faster. Accounts suspended for prohibited use are handled according to the terms of service. Policy changes are posted here with the effective date.
- Open Customer Support: Submit inquiries from the member screen's customer support section.
- Request timing: If you have a purchase or top-up that needs verification, contact us as soon as possible. Recent records are processed faster.
- Note details: Record purchase codes, top-up transactions, or verification requirements.
- Check and reflect: After reviewing the records, refund the eligible amount to the balance and notify the result.
- Check history: Refunded amounts are reflected in the member dashboard's balance and purchase history.